Dear Spikey,
Welcome to the forum! The forum is the best way to contact us, we answer most questions within a day or two and in average even faster. New posts are accepted within a few days. If you're really in a hurry, telephone us. In case of no answer from the support telephone number and you're not routed automatically (our telephone service provider is changing so I'm not sure if everything works automatically), call VLSI Office at +358 50 462 3200. Someone will find someone of us to take a look at your forum question.
Email to
support@vlsi.fi is the last resort. It's working but there's so much spam traffic to that address and we have such heavy filters in that address that it's impossible to know if your email goes through or not. Additionally, that email address has so much traffic that there's a long waiting time for an answer, something like 1-2 weeks. The average forum question reply time has been just a few hours to a day.
Doing our best to help you with the resources we have, we're glad to have you here! We are the people who design these chips and write their software and we want everybody to be able to use them as easily as possible.
-Panu